Sona1 Privacy Policy — How We Keep Your Information Safe

When you create an account or use the sona1 platform, we collect certain information. This falls into two categories — what you provide directly, and what is collected automatically through your use of the platform.

Information You Provide Directly

• Full name, mobile number, email address, and date of birth
• A copy of your national ID or passport for identity verification
• Payment details such as bKash/Nagad/Rocket account numbers
• Information provided when contacting customer support

Automatically Collected Information

• IP Address and Device Type
• Browser information and operating system
• Time and duration of your sessions on the platform
• Games played and pages visited

Sona1 uses your information only for specific, defined purposes. Your data is never used for anything unnecessary. The main purposes are outlined below:

• Account Management: To create, verify, and secure your account.
• Transaction Processing: To ensure deposits and withdrawals are processed smoothly.
• Customer Service: To resolve your issues and answer your questions.
• Security Assurance: To prevent fraud and money laundering.
• Promotions & Offers: To send you relevant offers based on your preferences.
• Legal Obligations: To meet regulatory requirements.

If you do not want us to send promotional emails, you can turn this off at any time from your account settings or by contacting customer support.

Sona1's servers operate to the highest security standards. Your information is stored encrypted in secure data centers.

Retention periods depend on the type of data and applicable legal requirements. As a general guide:

• After account closure, basic information is retained for a maximum of 2 years.
• Financial transaction records may be retained for 5–7 years for legal reasons.
• KYC documents are retained in accordance with regulatory authority guidelines.

The most important point in sona1's Privacy Policy is this — we never sell your information. However, limited information may be shared in certain specific circumstances:

• Payment Processors: Only the information necessary to complete a transaction.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
• Security Partners: Minimal data shared with fraud detection services.
• Business Transfer: In the event of a company merger, the new entity will be required to uphold this policy.

Outside of these cases, your information is never shared with any third party without your explicit consent. All partners who work with us are bound by the same privacy standards.

Sona1 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Remembers your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are used most.

Under sona1's Privacy Policy, you have a number of rights over your own information. We fully respect and uphold all of these rights:

• Right to Access: You can request to see all the information we hold about you.
• Right to Correction: You can request corrections to any incorrect or outdated information.
• Right to Deletion: You may request deletion of data beyond what is required by legal obligations.
• Right to Restrict Processing: You can restrict the use of your data to specific purposes.
• Right to Data Portability: You can request your information in a machine-readable format.
• Right to Object: You can object to certain types of data processing.

To exercise any of these rights, please contact our customer support. We typically respond within 30 days.

Sona1 employs industry-leading technology and processes to protect your information. Our security framework operates on multiple layers:

• 256-bit AES Encryption for All Data
• Data transfer via SSL/TLS protocol
• Two-Factor Authentication (2FA)
• Automated system for detecting suspicious login activity
• Regular security audits and penetration testing
• 24/7 Cybersecurity Monitoring

Sona1 is strictly for users aged 18 and above. We do not knowingly collect information from any minors.

If we become aware that a minor's data exists in our system, it will be deleted immediately and the account will be closed. If a parent or guardian suspects their child is using sona1, please contact us right away.

The sona1 platform may sometimes include services from third-party game providers. These providers operate under their own privacy policies.

Sona1's Privacy Policy applies only to our own platform. We recommend reading the privacy policies of any third-party services before using them.

Sona1 may update this Privacy Policy at any time as needed. When changes are made, we take the following steps:

• For significant changes, a notice will be sent to your registered email address.
• The date of the most recent update will always be displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• For major changes, your consent will be collected upon logging into the platform.

We recommend visiting this page regularly to stay informed about the latest Privacy Policy.

If you have any questions about our Privacy Policy or wish to exercise your rights, please get in touch with us. Our data protection team will process your request as quickly as possible.

You can also reach us through customer support. We generally respond within 30 business days, though in most cases you can expect a faster reply.