Sona1 Terms & Conditions — A Complete Guide to Your Rights and Responsibilities

Sona1 (referred to herein as the "Platform", "we", or "sona1") is an international online gaming platform serving members in Bangladesh and other countries. These Terms & Conditions ("Terms") constitute a legally binding agreement between you and sona1.

By creating an account with sona1 or using the platform, you are deemed to have accepted these Terms & Conditions. If you disagree with any part of these Terms, please do not use sona1.

Sona1's Terms & Conditions apply to adults only. No one under the age of 18 is permitted to use this platform, and any such use is strictly prohibited.

The following conditions must be met to register correctly on sona1:

• Each individual may only open one account. Creating multiple accounts is strictly prohibited.
• All information provided during registration — including your name, mobile number, and date of birth — must be accurate and truthful.
• Sona1 may request identity documents or other verification materials at any time to verify your account.
• It is your sole responsibility to keep your account login credentials completely confidential.
• Operating an account on behalf of another person is not permitted.

Identity Verification Process (KYC)

Under sona1's KYC (Know Your Customer) policy, identity verification may be required before withdrawals above a certain threshold or in cases of suspicious activity. This process may involve requesting a copy of your national ID, passport, or driving licence.

Failure to cooperate with the KYC process may result in suspended withdrawals and, if necessary, account closure.

Sona1 takes the protection of minors extremely seriously. This platform is strictly for individuals aged 18 and above.

A note to parents — if children or teenagers in your household use the internet, please install parental control software. sona1's Terms & Conditions make clear that account registration by minors is strictly forbidden.

The following rules apply when making deposits on sona1:

• Deposits may only be made using a payment method registered in your own name.
• Only approved payment methods must be used, including bKash, Nagad, and Rocket.
• Deposits from third-party accounts are not accepted.
• A minimum deposit amount has been set on the platform.
• Once a deposit is completed, it is typically credited to your account within a few minutes.

Sona1 is committed to preventing money laundering. Any suspicious transactions will be investigated and, where necessary, reported to the relevant authorities.

Please keep the following conditions in mind when withdrawing funds from sona1:

• Withdrawals can only be made from verified accounts.
• Withdrawals must be made using the same payment method used for the deposit.
• The wagering requirement must be met before any bonus funds can be withdrawn.
• A minimum withdrawal amount applies; withdrawals below this threshold are not permitted.
• Withdrawals typically take 3–5 business days to process.

If your withdrawal is held up for any reason, please contact sona1 customer support. We aim to resolve all such issues within 48 hours.

Sona1's bonus and promotion offers are attractive, but each comes with specific terms that must be followed.

Wagering Requirements

Most bonuses come with a wagering requirement, meaning the bonus amount must be wagered a set number of times. For example, a 30x wagering requirement on a BDT 100 bonus means you must place a total of BDT 3,000 in bets.

Bonus Terms

• Each bonus must be used within a specified validity period.
• Multiple bonuses cannot be active simultaneously unless specifically approved.
• Bonus funds may not be eligible for all games — certain games may be excluded from bonus play.
• Misusing bonuses or exploiting system loopholes is strictly prohibited.
• Sona1 reserves the right to cancel any bonus at any time if irregular activity is detected.

Full details for each bonus can be found on the respective offer page. Under sona1's Terms & Conditions, sona1's decision is final in any bonus-related disputes.

The following rules must be followed when playing on sona1:

• All game outcomes are determined by RNG (Random Number Generator) technology, ensuring complete fairness and verified impartiality.
• If you lose connection during a game, your bet funds remain safe and the result is recorded.
• In live games, the dealer's decision is considered final.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.

Sona1 works continuously to maintain the integrity and security of its gaming systems. If you notice any unusual results in a game, please contact customer support.

The following activities are strictly prohibited under sona1's Terms & Conditions and may result in account closure:

• Creating or operating multiple accounts.
• Playing games using bots, automated software, or artificial intelligence.
• Bonus abuse or employing bonus hunting strategies.
• Colluding with other members to defraud or manipulate the system.
• Money laundering or transactions involving illegal funds.
• Attempting to hack or breach the security systems of the site.
• Stealing or misusing another member's account information.

Sona1 reserves the right to suspend or close your account under the following circumstances:

• In the event of a Terms & Conditions violation.
• If identity verification fails or false information is provided.
• If suspicious financial activity is detected.
• For legal or regulatory reasons.

You may also request to close your account at any time. Contact sona1 customer support and your account will be closed within 24 hours. You may withdraw your balance before the closure is processed.

Sona1 is fully committed to safeguarding your personal information. Under our Privacy Policy:

• Your personal information is never sold to third parties.
• All data is secured with 256-bit SSL encryption.
• Your information is used solely for the purpose of providing our services.
• Information may be disclosed to authorities where legally required.

For more details, visit our Privacy Policy View page.

Sona1 believes gaming should be purely for entertainment. We encourage all our members to play responsibly.

• You can set deposit limits, loss limits, or temporary breaks on your account at any time.
• If you feel that gaming is having a negative impact on your life, please use the self-exclusion option.
• If you experience gambling-related problems, seeking professional help is important.

For more details, visit our Responsible Play View page.

If you have a dispute with sona1, please first attempt to resolve it through customer support. The steps for dispute resolution under our Terms & Conditions are:

• Step One: Submit details of your dispute to customer support.
• Step Two: The support team will provide an initial response within 7 business days.
• Step Three: If unresolved, the matter may be referred to international arbitration within 30 days.

Sona1 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. When changes are made:

• Notice of significant changes will be sent by email or via the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• Visit this page regularly to stay up to date with the latest terms and conditions.

These Terms & Conditions were last updated in January 2026. For any questions, please contact our customer support.